Please read these terms and conditions carefully.

Terms and Conditions for Bin Cleaning Works

When entering a bin cleaning job by mutual agreement you are agreeing to these terms and conditions.

Please read these terms and conditions carefully.

These terms and conditions are subject to change without notice, from time to time at our sole discretion.

Direct Debit Payments

All direct debit payments will be made in advance of the monthly or weekly bin cleaning and is non-refundable in the event that the bins are not available to be cleaned caused by yourself. (Forgot to put out or not at the kerb)

SEE UNABLE TO CLEAN SECTION

Direct payments are:

• Preferred payment option – Direct Debit through GoCardless is our preferred way to take payments – it’s simple, easy to use and benefits both of us.
• Set and forget – You set up payment once, and after that, it’s taken automatically on the due date
• You’re still in control and protected – You’ll receive notifications of payment before funds are taken and under your Direct Debit Guarantee scheme, you’re guaranteed a refund if any payment is taken in error.

Exposure to Animal Faeces

The impact of exposure to animal faeces is high and can cause serious health conditions.

We have carried out a risk assessment when cleaning bins that have animal faeces in and have deemed the activity high risk. Therefore, should any bins contain any faeces we will charge a surcharge of $12.50 a bin.

This is due to the contamination of our water filter system and PPE which will need changing and/ or cleaning.

It will be at our discretion on the level of risk and it will be determined by the bin cleaner. We reserve the right to not carry out the bin clean and charge for the wasted visit.

Bookings

By booking a wheelie bin cleaning service the customer agrees to be bound by these terms and conditions and upon acceptance agrees to pay, on a reoccurring basis, the nominated sum for the selected bin cleaning service.

• This service can be cancelled at any time after the 3 month period is over.
• One off cleans must be paid prior to any cleans unless agreed to by both parties.

Payments

Recurring Bin Customers

To receive the price of $12.50 a bin you must agree to having your bins cleaned at least for 3 months and have the payments paid via direct debit.

The preferred method of payment is direct debit through our direct debit partner GoCardless. In some circumstances payment by Master Card, VISA or Debit Card maybe possible with a 1.5% charge on top of the bin cleaning quote.

One Off Cleans

One off cleans must be paid in advance, by paying the invoice sent via email or SMS.

Late Payments

When invoiced, all payments must be made within 7 days of issue of invoice or before the agreed cleaning date.

Failure to pay within 7 days will incur late payment fees of $12.50/ day.

(You will be notified in writing of failure to pay processes)

Unable to Clean

We operate on a 1 strike policy.

Typically, as long as the local authority is able to empty your wheelie bin we should be able to clean your wheelie bin. In the unlikely event that we choose to, or are unable to clean your bin either on the same day or the following morning, advanced notice will be given where possible and a cleaning credit or refund maybe preserved. Please read – Council Bin Collection below.

Coastal Bin Busters reserve the right to charge for a requested visit which is made, but no wheelie bin is cleaned, for whatever reason that is caused by the customer.

When paying by direct debit you are paying in advance of you bin cleans and will not be refunded if the bins are not available to clean.

If your wheelie bins are going to be unavailable for cleaning on a scheduled cleaning day, please provide at least 48 hours’ notice for us to suspend/skip your service and avoid any charges.

Customers Responsibilities

It is the customer’s responsibility to have the bins emptied for the day of cleaning service and all wheelie bins must be empty of waste prior to commencement of cleaning. If any waste remains in the bin after the waste collection, or if added after the collection it will be at discretion as to whether cleaning can be carried out.

If a bin is unable to be cleaned due to excessive waste on the day of the cleaning service, the bins will not be cleaned, and the direct debit may be charged, or monies received not refunded.

This means that if you have a direct debit set up your account may be charged the agreed amount of the clean. See Unable To Clean.

Coastal Bin Busters may refuse to clean a wheelie bin on the grounds of health, safety or for any other valid reason. We are unable to clean any wheelie bins that are contaminated with wet paint, excessive amounts of wet oil or any Human / Animal faeces. Where we are unable to wash your bins due to contamination your service may still be charged.

Bin Location

It is the customers responsibility to ensure that their bins are located on their premises as described in the customers details upon initial booking. Coastal Bin Busters will assume that if the bins are not marked with the customers address number, then the bins on the premises are the bins to be cleaned.

The bins must be located at the front of the premises on the kerb,  without any restriction to access of the bins. That is, the bins will not be behind a fence, gate, in an area where an animal is located or any other circumstances which will unreasonably prevent access. If access to a wheelie bin is prevented in such circumstances monies will not be refunded.

Wheelie bins are cleaned at the front of customer premises, any payment for cleaning is for the same specific wheelie bin on each occasion and it is at the address where the first clean took place. The customer also agrees that upon acceptance of these terms and conditions they authorise Coastal Bin Busters to place a sticker on the bins cleaned for future identification purposes at their discretion. The condition of the bin is the responsibility of the customer and replacement stickers are at the discretion of the Coastal Bin Busters.

Damage

Coastal Bin Busters will take all due care and diligence during a clean but will not be held responsible for any damage to a wheelie bin or property reported after the event for which they are not deemed liable.

Council Bin Collection

If the local authorities are unable to empty your wheelie bin due to bad weather or any other reasons outside of your control, and we are sub sequentially unable to clean your bin we will always do our best to reschedule your clean where possible or preserve your bin cleaning credit until the next scheduled clean.

Customer Details

It is the customer’s responsibility to ensure that we have the correct and current contact details. Please ensure we are updated as soon as possible if any contact details should change. Failure to do so may cause confusion and possible unwanted charges.

The customer hereby releases and discharges Coastal Bin Busters from all claims, suits or actions for any loss or liability whatsoever arriving out of any failure by  to provide the services referred to herein or resulting from the provision of such services in a negligent manner BUT if this clause is void pursuant to any legislative provision, then the liability of  in respect to any such loss or liabilities shall be restricted to the cost of providing the cleaning services of this customer.

Price Increases

Coastal Bin Busters may increase the cleaning fee from time to time upon the giving of one calendar month notice of such increase. If the customer objects to such increase, the customer shall notify of such objection within that one month notice period. If the customer does not notify of an objection to the proposed increases within the time stipulated, the increase shall be deemed to have been accepted by the customer and shall apply from the date stipulated in the notice of the proposed increases.

The customer must notify in writing of its intention to terminate their cleaning service by providing at least two weeks’ notice of their desire to do so. If this notice is not provided, reserves the right to charge the customer up to the amount that would otherwise have been received if the correct notice was given.

 

Lee Young | Owner Coastal Bin Busters

Send questions or complaints to [email protected]